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IT Services

Email Server Setup and Mobile Configuration

Interwest has an extensive knowledge in email communication tools, including desktop email, webmail and smart phone connections.

Exchange                                

  • Microsoft Windows 2008 R2 running Exchange 2007
  • large scale systems of more than 700 mailboxes with multiple databases
  • legal retention and public information requests
  • unified messaging  hub transports
  • clustered mail services
  • migration to Exchange 2010
  • virtualized Exchange services

Mobile Devices                       

  • Exchange Active sync
  • IOS, iPhone, Android, and Blackberry Integration.

File Server Set-up and Maintenance

Interwest has experience installing, configuring and maintaining file servers for many of our public agency clients including:

  • Windows File Management 2003, 2008
  • HP Storage Area Network
  • Net-App Storage Solutions

Virtualization Services

Interwest IT has deployed many different tools that support remote access for assisting users, server administration and allow for easier centralized management of a virtual desktop infrastructure (VDI).

  • Citrix
  • Microsoft Remote Desktop
  • Altiris
  • KACE
  • Log me in
  • GoTo Meeting

Enterprise Software

Interwest has experience installing, configuring, maintaining and suppoting many enterprise software applications that are used extensively by our local government clients including:

  • Permitting Systems: SunGard HTE, Accela, Infor/Hansen
  • Public Reporting Software:  See Click Fix, Public Stuff

Network Support and Configuration

Interwest has experience in a full range of network infrastructure to ensure our clients are connected with superior performance and minimal downtime. Interwest provides the following services:

  • Server maintenance including security policies
  • Microsoft Exchange support
  • Evaluation and daily monitoring of backup systems
  • Evaluation and daily monitoring of anti-virus systems
  • Evaluation and daily monitoring of server event logs
  • IT asset and software tracking
  • Wide Area Network (WAN) maintenance
  • Local Area Network (LAN) maintenance
  • Virtual Private Network (VPN) and remote users support
  • Disaster recovery services

Back-Up Server Set-Up and Support

Interwest configures and manages scheduled back-up services including:

  • Dell Backup Utility (Powervault Tape Library)
  • Symantec Backup Exec Management/Support
  • On-Site and Off-site management
  • Rotation of tapes
  • Scheduled Backups and Redundancy

IT Strategic Plan Services

Interwest’s IT team conducts the strategic planning process based on our local government knowledge and proven experience developing and implementing technology initiatives.  We will meet with your staff to determine the detailed objective and measures of success.  Following these steps we will develop a clear understanding of the initiatives and develop a plan to accomplish those goals. 

Intranet Implementations

Interwest IT has created intranet sites that allow clients to host centralized information in one accessible place: templates, forms, policies and procedures, current events, and staff information are all placed in one location.

  • Pictorial staff directory
  • Surveys
  • Human Resources Forms
  • Logos and Branding instructions
  • Employee Phone Numbers
  • Project Tracking

Desktop Implementations

Interwest has experience in a range of hardware and software needed to support desktop computers, applications and connectivity. We understand that customer support goes hand-in-hand with Desktop Support and we pride ourselves to be exemplary in that trait.  Interwest provides the following desktop application support services:

  • Remotely take control of all workstations upon request to speed service response
  • Onsite desktop support
  • Help desk support
  • Application support for the full Microsoft Suite
  • Replace existing desktops and laptops
  • Install Microsoft application updates and patches
  • Disaster recovery of work stations as needed

SharePoint Development

We create solutions for public agencies to automate workflows and pull data from their various software applications into one centralized dashboard. SharePoint can be customized to meet the needs of many different departments, some examples include:

  • automate electronic reporting workflows for city council reports
  • pull data from GIS into reports to give managers updated information on projects such as transit routes, trails, and ADA compliance updates
  • pull together reports from other applications all in one spot as well as shared spreadsheets that managers collaborate on
  • manage the calendar for reservations of conference rooms or meeting halls
  • pull data from online ticketing systems to give managers a dashboard containing statistics on the tickets sold by date or by train station

Voice Over IP – Cisco, Hosted Solutions

Interwest IT has implemented and maintained both analog and VOIP phone systems including call center and voicemail systems.

  • Communications Manager 8.5
  • IPCC 4.x & 7.x
  • Call monitoring and recording
  • IP Communicator
  • Unity 5.x for voicemail Synapps, & SA alert
  • public/private hot spot access
  • Cisco VOIP phones
  • Conference Phones
  • IVR Routing
IT Services
Email Server Set-Up and Configuration

File Server Set-Up and Maintenance

Corporate Anti-Virus
Citrix and Remote Access
Network and Domain Configuration
Back-Up Server Set-Up and Support
Software Analysis
Internet Connectivity Set-Up
Intranet Implementations
Desktop Implementations
 
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